Last updated: April 10, 2026
1. Digital Product Nature
OllinGo is a digital software product. Once a license key has been delivered to your email address, the product is considered delivered and the purchase is complete.
2. No-Refund Policy
Due to the nature of digital goods, all purchases are final and non-refundable by default. We do not offer refunds if you simply change your mind or no longer need the software.
3. Exceptions — When We Do Refund
We will issue a full refund in accordance with applicable EU consumer protection law, including in the following cases:
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The license key was not generated or is missing from your account dashboard after purchase. If you did not receive the email confirmation (please check your spam folder), please contact us at [email protected] and we will resolve the issue before considering a refund
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The software does not work on your system and our support team was unable to resolve the issue within 14 days
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You were charged twice for the same order (duplicate payment)
4. How to Request a Refund
To request a refund, contact us within 14 days of purchase at: [email protected]. We will respond within 3 business days.
Include in your email:
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Your order number or payment receipt
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Email address used for purchase
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Description of the issue
5. Processing Time
Approved refunds are processed within 5–10 business days and returned to the original payment method.
6. Chargebacks
If you initiate a chargeback without contacting us first, we reserve the right to suspend your license key pending investigation. If the chargeback is found to be unjustified, the license may be permanently revoked.